Frequently Asked Questions
Ultimate FAQ’s
Q.Do I have to charge the Ultimate before I use it?
A. The Ultimate can be used as a wall charger or portable power bank. It is recommended to charge the internal battery to 100% before charging connected devices.
Q. How do I recharge the Ultimate?
A. The Ultimate can be recharged by plugging into a standard wall outlet, or by using the included Type-C to Type-C Cable and a secondary power source. For a faster recharge, it is recommended to use the included Type-C to Type-C Cable with the Type-C Input/Output and a fast-charging wall adapter.
NOTE: Some outlets are controlled by a switch. Make sure the Ultimate is plugged into a live outlet. The Battery Indicator Lights should light up with the current power level, until a 100% charge is met. If the Lights do not turn on when plugged into an outlet, try another outlet.
Q. Can I recharge the power bank and still charge other devices at the same time?
A. Yes! Pass-through technology allows a device, such as a portable charger, to charge itself and simultaneously charge other devices connected to it. In the context of the Ultimate, this means that you can plug the charger into a power source to recharge its own battery while also using it to charge your smartphone, tablet, or other gadgets.
Q. Will my phone charge faster by using the built-in cables, the Type-C Port or USB Port?
A. The Ultimate provides an optimal charge using both the built-in cables as well as the Type-C and USB port. For the fastest charge, use the Type-C Power Deliver Port or USB (Quick Charge) Port.
Q. What does the green icon on the display mean?
A. The green charging icon on the display indicates that a quick-charge compatible device is connected and charging. Please note, some devices may not trigger the green icon, but they are still able optimally charge with the Limitless Ultimate Power Bank.
Q. What devices are the built-in cables compatible with?
A. The built-in cables include Type-C, and Lightning connectors to create universal compatibility with virtually any USB enabled device included mobile phones, tablets, cameras, speakers, power banks, controllers, and more.
Type-C
Compatible with most new Samsung,
Google, Motorola, LG, and some Apple products: iPhone 15, iPhone 15 Plus,
iPhone 15 Pro, iPhone 15 Pro Max, iPad Pro 11”, iPad Mini (6th gen.), iPad Air (4th-5th gen.), iPad (10th gen.), iPad Pro 12.9” (3rd-6th gen.), AirPods Pro (2nd gen.), and Apple Vision Pro.
Lightning®
Compatible with iPhone SE, iPhones 5-14, iPad Mini (1st-5th gen.), iPad (5th-9th gen.), iPad Air (1st-3rd gen.), iPad Pro 9.7” and 10.5”, iPad Pro 12.9” (1st and 2nd gen.), AirPods Max, AirPods (2nd gen.), AirPods (3rd gen.), AirPods Pro (1st gen.), Apple Pencil, and Magic Mouse/Keyboard/Trackpad.
Micro
Compatible with select Samsung, Amazon Kindle, and Motorola devices as well as cameras, power banks, speakers, controllers, navigation systems, headphones, and more
Q. Can I charge multiple devices at the same time?
A. Yes, the Ultimate can charge multiple devices simultaneously, thanks to its various output options, including the built-in cables, USB port, and wireless charger. It is recommended to only charge one device at a time to achieve the maximum power output. When multiple devices are connected, the Ultimate may, at times, reach its maximum charge capacity causing the connected devices to charge at a slower rate. If this occurs, remove a connected device to resume optimal charge.
Q. Can I recharge devices and still have the Ultimate in its storage case?
A. The Ultimate can stay in the Premium Carrying Case while charging devices via the charging ports.
Q. Can I recharge the Ultimate in a power strip or extension cord?
A. Yes, the Ultimate can be recharged and/or plugged into a power strip or extension cord.
Q. Will the Ultimate “overcharge” my cell phone or device?
A. The Ultimate is designed to optimally charge your devices. This means it will charge them quickly, as well as safely.
Q. How long will the battery last?
A. The battery life will depend on the usage of the power bank in between charges. We recommend checking the battery level and recharging the Ultimate every 90 days
Q. How long does the Ultimate take to charge my phone?
A. Charging times vary depending upon the device, the charging method, the age of the device and the level of current power. However, the Ultimate is equipped with fast charging technology to safely charge your device as fast as it will allow.
Using Wall Charger: Approx. 6-8 Hours
Using Type-C Port: Approx. 3-4 Hours
Q. Can I use the Ultimate outdoors?
A. The Ultimate is designed for indoor and outdoor use, only in dry locations. Do NOT expose the Ultimate to extreme heat, moisture, water, rain, or snow.
Q. What are the hinged pieces on the Ultimate for?
A. The Ultimate features a slide-out phone holder allowing you to securely place your phone on the charger, making it convenient to use your device while it’s charging.
Q. How do I check the battery level?
A. Press the Power Button. The 4x LED Indicator Lights will illuminate indicating how much battery is left.
Q.Can I carry the Ultimate on an airplane?
A. The Ultimate is approved by TSA and FAA to carry on an airplane! Please note, this power bank must be carried with you in your carry-on baggage and not stored in your checked luggage during travel. In addition, you can use the Ultimate to charge your devices during the flight.
Q. How do I turn off the Ultimate?
A. The Ultimate will automatically turn off after approximately 10 seconds of being idle.
Q. Is there a Warranty?
A. Yes, the Ultimate comes with a 1-Year Limited Warranty by Limitless Innovations.
Q. Who do I contact if I have a question or issue with the Ultimate?
A. For any inquiries regarding the Ultimate, please contact our support team at Limitlesslnnovations.com/Support, email us at Support@LimitlessInnovations.com, or call us at (855) 843-4828.
